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Your choice, your home, your care – in your hands.


Making sure you have a say in where and how you live is important to us. While ILO doesn’t provide for a home for you, we’re here to support you through other means such as a flexible support package tailored to suit you, your care needs and lifestyle. You can live in your own home, with someone else, with a host family and more. You have so many choices!

Live on your own

You’ll be able to live by yourself in your own home. However, you’re never alone. We’ll provide ongoing support that suits you through options such as drop-in or on-call assistance when you need us.



You can live with someone providing support in your own home. Plus, your co-resident may receive a payment or subsidy on rent to help with ongoing support costs.

Host family

This is a great opportunity to experience disability support in a warm, family environment. Even better, some cost can also be covered through your NDIS plan.


Living together

If you’re planning to or already living with a friend, family member or partner who is also an NDIS participant, you can share support. How convenient!


  • A home with care needs that are right for you.
  • A place of belonging and purpose.
  • A pillar of support from trained industry professionals who care.
  • An opportunity to learn, grow and develop life skills.
  • A Great Mates community for life.


Care with Great Mates starts with open conversation so we’ll step you through your options and answer questions or concerns along the way. We can also advocate on your behalf with the NDIS. Together we’ll make a plan, using both paid and unpaid supports, that’s just right for your lifestyle and care needs. When you’re ready, our transitions team will help you settle in and continue to support you once you’re moved in.


What is an Individualised Living Option (ILO) on the NDIS?

An ILO is an NDIS support package that lets you choose the home you live in and gives you the support you need to live there. It’s a very personalised and detailed home and living support option. You can work out how you want to live, where you live and who you live with — there are lots of choices with ILO. At Great Mates, we specialise in setting ILOs, so if you’d like to chat further, make sure you get in touch with us.

What happens once ILO is set up?

As your provider, we can set up your supports and make sure your ILO supports are paid.  Like every other part of your plan, we’ll monitor and review your arrangements with you regularly to make sure that you’re getting the support you need.  When we check-in, we’ll ask you things like:

  • Can you do what you’d like at home?
  • Are you still happy with your living arrangement?
  • Are there any problems with the people you live with?
  • Have your needs or goals changed, and is there anything you’d like to change?

What’s the ILO process?

The process to determine whether you’re eligible for ILO happens in two stages.

Stage 1: Exploration and Design

This stage is all about working out what you need and want. It also gives the NDIS information to help them find the reasonable and necessary support you’ll need. This funding lets you to choose a support provider (like us!) to work with you, your family and your mates to help figure out where you want to live and how you’d like to be supported.

Everyone has ideas about what makes a safe and happy home, so you must be the one making the decisions — this is your home, after all!

Stage 2: ILO Supports

At this stage the NDIS will use all the information you’ve shared with them to decide what ILO supports meet your support needs.

How do I know whether an ILO is right for me?

There are many different home and living support options available to people on the NDIS, but an ILO might be right for you if:

  • you’re 18 or over
  • you need help at home for at least 6 hours each day
  • you’re ready to explore your home and living needs, what you’d like, and are ready to look into potential options
  • you’re willing to invest time and effort towards creating your future home
  • your family or mates might be part of your ILO support.

Have questions or keen to kickstart your journey with us? We’d love to help. Follow the prompts below to make an enquiry using our online form.

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