CARE
WITH
Trauma Informed Care
At Great Mates, we understand that behind every behaviour is a story. Trauma does not always look the same, but its impact is real. Whether it stems from childhood experiences, systemic disadvantage, abuse, neglect or institutionalisation. Trauma can shape how a person sees themselves and the world around them.
That is why we approach every person with care, respect and curiosity. We do not ask, “What is wrong with you?” we ask, “Would you like to have a conversation?” and more importantly, “What do you need from us now?”
What it Means in Practice
Trauma informed care is not a model or a manual. It is a mindset that recognises how trauma can affect the brain, the body and behaviour. It shapes how we show up, how we listen, how we assist and how we build trust.
Every part, from leadership to lifestyle assistants is committed to creating safe environments that reduce harm and rebuild trust.
We:
- Prioritise safety and consistency
- Understand and respond to triggers and distress
- Work alongside people rather than doing things to or for them
- Provide choice, control and predictability wherever possible
- Value lived experience and support recovery on each person’s terms
Training and Understanding
Our teams are guided by professionals, peer educators and the voices of people with lived experience. All team receive ongoing training in trauma informed practice, including emotional regulation, relational safety and preventative approaches to distress and behaviours of concern.
We also integrate knowledge from leading frameworks like MAYBO to keep everyone, people we come alongside and team safe and supported.
Environments that Heal
Trauma can fracture relationships. But it can also be mended through connection. We focus on building authentic, respectful relationships that do not rush or force change but instead allow people to grow at their own pace.
We understand that healing happens in small moments like being listened to, being believed, being respected. Every part of what we do is designed to be a space where those moments can happen.
A Culture of Compassion
At Great Mates, trauma informed care is not just something we offer, it is who we are. It shapes recruitment and selection, how we lead and how we respond when things are tough.
Because we know the greatest difference we can make is helping someone feel safe enough to show up as they are.
FAQ
Will my plan pay for travel?
While the NDIS won’t pay for your holiday, they may help fund additional support that you’ll need on your trip because of your disability (if it’s deemed reasonable and necessary). You may receive this support through your plan if it’s been budgeted for.
Are there any limits on where I can go?
Nope! Obviously, any trips the team at Great Mates have planned will have specific destinations in mind, but if you have a holiday destination you’ve been dreaming about, we can make that happen! Of course, you’ll want to make sure the places you’re going can accommodate your needs, but that’s all part of the planning process, which is half the fun 😉 We can help you make your dream trip a reality — let’s get a conversation going!
What if I have high needs? Can you accommodate me?
Absolutely! Fun and relaxing holidays should be accessible to everyone, regardless of your needs. Depending on the support you need, you might choose to have a Support Worker come along with you, who can help you out while you’re away. If this is the case, we have options available to cover the costs of their travel.
How far in advance should I organise a trip?
It really depends. A short weekend away? A couple of weeks of prep time should work. If you’re planning a once in a lifetime trip around Europe, maybe give yourself (and us!) at least a few months to plan. Regardless, know that even the waiting will be exciting — sometimes the anticipation and planning for a trip can be just as fun as the actual holiday.