CARE
WITH
At Great Mates, complex care means whole-person support—where physical health, emotional wellbeing, and behavioural needs are all treated with equal respect, understanding, and skill.
COMPLEX MEDICAL & PHYSICAL SUPPORT
We specialise in working alongside people with multifaceted needs—whether that involves trauma-informed behavioural support, intricate medical care, or daily living assistance. Our approach is always calm, relational, and person-led. We believe that every behaviour communicates something, that dignity should never be negotiable, and that good care happens in moments of trust, not just tasks.
From PEG feeding to post-incident emotional support, from mobility assistance to helping someone feel safe in their own skin—we show up with consistency, clarity, and care. Our teams are trained not just in procedures, but in people. And that makes all the difference.
Because complex care isn’t about complexity—it’s about connection. And we never lose sight of the person at the centre of it all.
Medical and Physical Support
We know that supporting someone’s physical health is just as important as supporting their independence. At Great Mates, we offer skilled, respectful medical and personal care that helps people feel good—about their day and about themselves.
Whether it’s a complex health condition, mobility support, or daily personal care, we deliver with warmth, privacy, and professionalism.
Here’s what we bring to the table:
- Skilled support with PEG feeding, seizure management, diabetes care, and more.
- Safe and confident manual handling, transfers, and mobility aids use.
- Hygiene and continence support delivered with dignity and care.
- Team training tailored to individual needs and health plans
We partner closely with health professionals, families, and most importantly—each person—to ensure our care is always aligned, timely, and person-focused.
Because great medical support isn’t just clinical—it’s personal. And every person deserves to feel safe, respected, and cared for in every moment of their day.
FAQ
Will my plan pay for travel?
While the NDIS won’t pay for your holiday, they may help fund additional support that you’ll need on your trip because of your disability (if it’s deemed reasonable and necessary). You may receive this support through your plan if it’s been budgeted for.
Are there any limits on where I can go?
Nope! Obviously, any trips the team at Great Mates have planned will have specific destinations in mind, but if you have a holiday destination you’ve been dreaming about, we can make that happen! Of course, you’ll want to make sure the places you’re going can accommodate your needs, but that’s all part of the planning process, which is half the fun 😉 We can help you make your dream trip a reality — let’s get a conversation going!
What if I have high needs? Can you accommodate me?
Absolutely! Fun and relaxing holidays should be accessible to everyone, regardless of your needs. Depending on the support you need, you might choose to have a Support Worker come along with you, who can help you out while you’re away. If this is the case, we have options available to cover the costs of their travel.
How far in advance should I organise a trip?
It really depends. A short weekend away? A couple of weeks of prep time should work. If you’re planning a once in a lifetime trip around Europe, maybe give yourself (and us!) at least a few months to plan. Regardless, know that even the waiting will be exciting — sometimes the anticipation and planning for a trip can be just as fun as the actual holiday.