Privacy Statement

At Great Mates, we are committed to protecting the privacy and personal information of the people we support, our team, and anyone who engages with our services.

We follow the requirements of the Privacy Act 1988 (Cth), including the Australian Privacy Principles, the NDIS Act 2013, and any relevant state privacy and health records laws.

We only collect personal and sensitive information when it is reasonably needed to provide you with quality support, meet our legal obligations, and keep everyone safe. This might include your contact details, health information, support preferences, and related records.

We will never share your personal information without your consent, unless we are legally required to do so. We store all personal information securely, and only team members who need it to do their job can access it.

You have the right to access and update your personal information at any time. You can also choose to withdraw your consent to share information, where the law allows.

If you want more detail about how we collect, use, store, and protect your information, or if you have any questions or concerns, please ask us for a copy of our full Privacy and Confidentiality Policy.

We take your privacy, dignity, and cultural safety seriously and are here to help if you need support or have a complaint.

Privacy Policy

Legal Compliance

We follow the Privacy Act 1988 (Cth), the Australian Privacy Principles, the NDIS Act 2013, and relevant state privacy and health records laws.

1. Information We Collect

Personal Information

When you visit the Site, we may collect certain personally identifiable information, such as your name, email address, and any other information you provide to us voluntarily.

Usage Information

We automatically collect certain information about your device and how you interact with our Site. This may include your IP address, browser type, operating system, and browsing actions.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing and improving our services
• Responding to your inquiries
• Sending you marketing communications
• Analyzing trends and usage of our Site

3. Cookies

We use cookies and similar tracking technologies to collect and track information about your use of our Site.

4. Third-Party Services

We may use third-party services, such as Google Analytics, to help us understand how visitors use our Site.

5. Data Security

We take reasonable measures to protect the information we collect from loss, theft, misuse, and unauthorised access.

6. Disclosure of Information

We may disclose your information to third parties when necessary to provide our services or as required by law.

7. Your Choices

You may opt-out of receiving promotional emails from us by following the instructions in those emails.

8. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about our Privacy Statement Policy, please contact us at  0449 950 344 hello@greatmates.com.au